The questions & answers below will explain all from your hand over, to sampling, to production & dispatch.

Handover My Collection

What’s the best way to get started with you?

Go here & buy the Starter Pack. It has everything you need to understand our quality, has one bikini set & all the swatches of fabrics, colour laser card accessories & Biodegradable packaging. DHL to your door

Can We Visit Your Factory?

Yes, for sure, we encourage it. Let us know the best date & time and we will book you in. We will show you each Dept. for example, sampling, production, quality control, packaging, dispatch & so on & you’ll meet the team. Mornings are best for us by far, Monday to Friday.

What’s the quickest way to get my designs priced?

You can send us your shapes as images, photos, tech packs or upload them from here

Can I mix your designs & mine, is that possible?

Yes, it is, send us your shapes & mention the codes from our styles or take screen shots or photos directly from the screen.

Do I have to choose my fabric & colours now?

You have to inform the fabric you want to use, the colour we go over later.

Do I decide my accessories now?

If you want us to price at the start, then yes. If you want anything made bespoke, then the MOQ is 1,000 PCS per style.

Do you require my artwork for any prints, labels, or packaging now?

No, but we will once we move to sampling & will require the artwork to be in .EPS, .TIFF, or .AI.

Sampling

How long does it take to make my samples?

It takes on average 4-6 weeks to make the first round of samples from the fabric received, Whilst the plain fabric is being organized from Italy & the printed from China, we will be making all your patterns & grading using our 2D CAD system.

Can I choose the colours for my samples?

If you want them made in your choices of colour, we may have in stock & then we may have to import. Many clients from AUS buy their sample meters & send us as it saves time & money from http://www.eclipsetextiles.com.au/

What’s the Average Cost?

We charge 2x your estimated price plus $30 USD sample fee, from our catalogue or your shapes. Cost to sample 10 styles, approx. $750 USD all in Inc. fabric with DHL to your door.

Can I choose my accessories?

You can choose from here & we will pick from our stocks

Can I order my own prints?

Yes, you can. Takes 4 weeks if you are on Pro Plan A, digital recycled REPREVE fabrics or Poly compression, & if Simple Fast Plan B, then one week only available on Poly compression.

Can I call you or WhatsApp chat?

Yes, it’s the fastest way to get started, chat via WA at the start will see you clearer in hours or a few days max.

Will my samples all arrive in a poly bag, nicely packed in biodegradable bags?

Yes, for sure, all via DHL, normally 3-5 working days from the day we dispatch

Questions about FAQ ?

CONTACT US