Dispatch & Delivery
To ensure fast reliable and cost-effective shipping, we offer a complete logistical service.
Our logistics team works directly with FedEx & DHL, arranging the best cost-effective & fastest route to your door. Both couriers arrive daily to our office, picking & dropping off packages
Sending packages to us
It’s vitally important to understand how to send packages (samples or accessories, DO NOT SEND FABRICS) to us. Custom entry into Indonesia has strict regulations that have to be followed exactly. If you want to avoid hefty import taxes, then ALWAYS contact us prior to purchase & or dispatch of your goods.
We require that you send us a packing list prior to dispatch of any goods of any description.
Preferred courier – DHL
All couriers require that you fill in a packing list (declaration of goods form).
Mark your goods as “USED CLOTHING – NO COMMERCIAL VALUE – NOT FOR RESALE – SAMPLES ONLY”
Pack items without tags or prices. Your samples are not new, they are now classified as used clothing.
There should be a section for you tick that says “door to door service” or “signature on delivery”. Tick it.
The maximum allowance of pieces of clothing into Indonesia is 10 pieces, for example 5 bikini sets. For more than 10 pieces you will have to send two packages.
Indonesian customs require a value. We suggest to mark each article from $8 to $9.50 USD with a max value of $100 USD per package.
If you make your values too low, your package could be held & fines payable.
Time Lines To & Fro Bali
Couriers are taking longer due to Covid. Allow 10 working days to & from our premises.
- NEVER use EMS, or any postal services as they take up to two months to arrive.
- We are only tax-free for fabrics arriving to Indonesia. You may or may not pay import duty & tax (GST or VAT) for samples & production into your country
- We never know how much tax will be payable on arrival to the local Bali Customs Dept.
- We are not responsible for local taxes payable & will contact you prior to payment.
You are advised to check
*Import fees vary from country to country. Check with your local DHL or FedEx office the rates that will be applied on import for (ladies, men’s or children’s) clothing made from synthetic fabrics.
*Ensure your address, postcode & your active mobile phone number are correct & active.
*The courier company will call you once the goods land. Should the courier try to deliver more than once & you’re not home, then your order will be returned to Bali. This can be costly & cannot be reversed.
If you have any questions about dispatch or delivery, contact us.
Track your deliveries here: –
DHL – https://www.dhl.com/en/express/tracking.html
FedEX – https://www.fedex.com/apps/fedextrack/?action=track