DHL and FedEx deliver packages to and from our office on a daily basis. There is a charge for sending or picking up packages, including import taxes. As importing into Bali can be challenging and costly should you declare the goods’ value incorrectly, most customers choose to use our company’s DHL account for both sending and collecting packages.
It is strongly recommended that you read the following notes before sending any goods to us.
To arrange a pickup, we require two days’ notice.
There is a maximum allowance of ten articles per package. Please send two packages if you have more.
Prior to requesting a collection from your designated address, please send us your packing list.
A few notes
It is impossible to predict what Indonesian Customs will charge for duties and taxes on imported goods. Upon receipt of the invoice, you will be required to pay these charges in order for the goods to be cleared and delivered.
Our company only provides advice and is not responsible for the costs associated with importation.
A tracking number will be provided to you one working day after collection.
The prices listed below are estimates only, and include insurance up to the value of the packing list, as well as courier fees.
Our courier rates are non-negotiable and payable in advance.
You must verify that the delivery address and active daytime mobile number you provided are correct.
Please be advised that we are only tax-free for importing fabrics into Indonesia, and we cannot assist with any charges payable upon entry into your country.
The courier will attempt to deliver the goods to your designated address two times, after which they may be returned to Bali.
For any other questions about dispatch or delivery, please contact us prior to the goods being picked up.
If the above sounds a little complex, it’s not. If you are still trying to figure out the best way to handle dispatch or delivery costs & regulations, then contact one of our team who will assist you with any form of collection or delivery.
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