Dispatch & Delivery

Each day, DHL picks up and delivers packages to our office. Please be aware that if you wish to send us accessories or trims, you will have to pay an import tax before the goods will be able to clear customs and be delivered to our office. If you wish to send us fabrics, we will not be able to import them tax-free using our exemption certificate unless we purchase them. Let us know before you purchase fabric, and we will assist you with the importation process.

We recommend that you always contact us before sending us any goods to ensure that your packing list is accurate before the goods are uplifted

If you declare the value of your goods too high or too low, it can be difficult and costly to import them into Bali. Therefore, we recommend that you carefully read the following notes.

Sending packages to us or requesting a pickup

To arrange a pickup, we require two days’ notice.

There is a maximum allowance of ten articles per package. Please send two packages if you have more. 

Prior to requesting a collection from your designated address, please send us your packing list.

A few notes

  • Only send packages via courier with a sign on delivery.
  • Please mark your goods as SAMPLES ONLY – NOT FOR RESALE.
  • Describe the goods and values along with the number of units.
  • The average customer values each article between $8 and $10.
  • Remove all price tags and labels.
  • If you mark your values too low, Indonesian customs may fine you.
  • It is not recommended to use postal services such as EMS, which can take weeks to arrive.

The following is an example packing list. Please send us your packing list via email.

It is impossible to predict what Indonesian Customs will charge for duties and taxes on imported goods. Upon receipt of the invoice, you will be required to pay these charges in order for the goods to be cleared and delivered.

Our company only provides advice and is not responsible for the costs associated with importation.

Delivering packages to you

A tracking number will be provided to you one working day after collection.

The prices listed below are estimates only, and include insurance up to the value of the packing list, as well as courier fees.

Our price includes DHL or FedEx Express service, as well as insurance up to the value of the packing list.

On the condition that we provide the documentation for export, you may use your own courier and collect your order. 


To calculate your expected freight costs, an Activewear Legging weighs 250gm & a Sports Top 200gm


Our courier rates are non-negotiable and payable in advance.

Allow three to seven working days from uplift to delivery.

Production orders are packed in boxes measuring 36 x 58 x 46 cm. (15 x 23 x 18 inches)

Importing goods to certain destinations requires a company tax number. 

If you are unsure whether your destination is restricted, please contact your local courier office.

  • In most countries, there is a 10% duty plus VAT or GST on landed costs payable prior to delivery of the goods.
  • You must verify that the delivery address and active daytime mobile number you provided are correct. 

Please be advised that we are only tax-free for importing fabrics into Indonesia, and we cannot assist with any charges payable upon entry into your country.

The courier will attempt to deliver the goods to your designated address two times, after which they may be returned to Bali.

Use these links to track any package – DHL FedEx.

For any other questions about dispatch or delivery, please contact us prior to the goods being picked up.